Transforming your approach to improvement 

I have visited 2 organisations recently who have embarked on organisation-wide improvement programmes based on using problem-solving approaches.  They have trained employees in problem-solving techniques and set up problem-solving groups.  When reviewing the impact on the results, they are hoping for a transformation in results – unfortunately they are going to wait a number of years.  These approaches will deliver real results but only gradually since they work on isolated problems and separate causes.  Any improvement will be at a detailed level and sub-optimal.

If its a transformation in results that you are looking for, then you need to adopt a transformation approach.  Use a design methodology which looks systemically and systemmatically at your processes and organisation.  Dedicate the full-time resources required (find them if you don’t have them) and commit the management effort to driving the project.  These approaches demand a lot of energy and time to learn – they are no panacea – but they will deliver.

If its transformed results you are after, you need to transform your organisation starting by transforming your approach to improvement.

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