I have visited 2 organisations recently who have embarked on organisation-wide improvement programmes based on using problem-solving approaches. They have trained employees in problem-solving techniques and set up problem-solving groups. When reviewing the impact on the results, they are hoping for a transformation in results – unfortunately they are going to wait a number of years. These approaches will deliver real results but only gradually since they work on isolated problems and separate causes. Any improvement will be at a detailed level and sub-optimal.
If its a transformation in results that you are looking for, then you need to adopt a transformation approach. Use a design methodology which looks systemically and systemmatically at your processes and organisation. Dedicate the full-time resources required (find them if you don’t have them) and commit the management effort to driving the project. These approaches demand a lot of energy and time to learn – they are no panacea – but they will deliver.
If its transformed results you are after, you need to transform your organisation starting by transforming your approach to improvement.